Tag

customer experience

Customer Experience: Fluidity vs. Friction

By | Digital, Marketing, Strategy

Every morning when I wake up, I pause for a moment. I think about the coming day and try to anticipate obstacles I may encounter. I hope for my entire day to go without a single hitch. I know it’s unrealistic, but that doesn’t stop me from trying to make it happen. By the time I’m done brushing my teeth often I’ve already met with…

Read More